Stop choosing between chatbots that frustrate and humans that can't scale. IMSupporting's hybrid platform lets AI handle the easy stuff while real agents tackle what matters — on your website, right now.
Yeah… That Needs AI. And not just any AI — the kind that works with your team, not instead of them.
If any of these hit close to home, you're leaving revenue on the table every single day. Here's what typically goes wrong without intelligent hybrid support.
The average website visitor waits less than 45 seconds for a response before bouncing. If your team is busy, asleep, or on lunch — that's a lost sale. AI can respond instantly, day or night, keeping visitors engaged while routing complex queries to the right human agent the moment one is available.
Traditional chatbots follow rigid scripts and fail the moment a visitor goes off-piste. Customers hate them, your brand suffers, and you still end up manually answering the same questions. Hybrid AI is different — it actually understands context using your own knowledge base.
Hiring more agents is expensive and slow. AI handles the repetitive 70% so your team focuses on high-value conversations that drive revenue.
Without intelligent routing and department assignments, sales questions go to tech support and complaints reach the intern. Workflow-based routing fixes this automatically.
Your competitors run 24/7 — your chat says "leave a message." AI fills the gap with instant, knowledgeable responses that capture leads while you sleep.
IMSupporting's platform packs enterprise features into a setup so simple you'll be live in minutes. Here's what powers the magic under the hood.
Upload documents, FAQs, product pages, or paste URLs. The AI retrieves relevant context from your own data in real-time, delivering accurate answers grounded in your actual business information — not hallucinated guesses.
Build conditional workflows that automatically route conversations, trigger actions, escalate issues, or collect information based on visitor behaviour, message content, or custom rules. No code needed — pure drag-and-configure power.
Sales, support, billing, technical, VIP — create unlimited departments and let the AI intelligently route each conversation to the right team based on context, keywords, or visitor profile. No more misrouted chats.
When the AI reaches its limits, it flags the conversation and hands it to a real agent with full context — chat history, AI suggestions, and visitor data. The transition is invisible to the customer. No repeating, no frustration.
Manage chat widgets across every website you own from one unified dashboard. Each site gets its own knowledge base, styling, department structure, and analytics — all under one login and one bill.
Track visitor behaviour, chat volume, resolution rates, agent performance, and AI accuracy from a live dashboard. Spot trends, identify training gaps, and optimise your support operation with data, not guesswork.
Match the chat widget to your brand — colours, position, greeting messages, avatar, language, and behaviour. It looks and feels native to your site, not like a bolted-on third-party tool.
Data encrypted in transit and at rest, hosted on UK infrastructure, with configurable retention policies. Designed for businesses that take privacy seriously — because your customers certainly do.
When a human agent is in the conversation, the AI works as their co-pilot — drafting suggest responses based on context, history, and your knowledge base. Agents reply faster and more consistently, every time.
No consultants. No week-long onboarding. No "schedule a demo to find out." You can be live in under five minutes.
Create your free account, grab the one-line JavaScript embed code, and drop it into your site. Works with any platform — WordPress, Shopify, Squarespace, custom code, you name it.
Upload documents, paste FAQ content, or point the AI at your existing web pages. It indexes everything and starts using your real information to answer visitor questions accurately.
The AI handles incoming chats instantly. Set up departments, configure routing rules, and let your human agents focus on the conversations that actually need a human touch.
This isn't another "AI-powered" label slapped on a keyword matcher. Here's how the platform delivers genuinely intelligent conversations.
Retrieval-Augmented Generation (RAG) is the engine behind accurate, on-brand AI responses. Instead of making things up, the AI searches your uploaded knowledge — documents, product specs, policies, help articles — and generates answers grounded in real facts.
Build powerful automation flows that trigger based on visitor actions, message content, time of day, geographic location, or custom conditions. Route, escalate, tag, and resolve — all automatically.
Every business has different teams handling different things. The platform lets you create as many departments as you need, each with its own agents, AI configuration, knowledge base, and routing rules.
Start small, scale big. Every plan includes the full hybrid AI engine — the difference is capacity and features.
Perfect for freelancers, solo founders, and small websites getting started with AI-powered chat.
For growing businesses that need advanced workflows, multi-department routing, and serious scale.
Enterprise-grade deployment with dedicated infrastructure, custom integrations, and white-glove onboarding.
Your data stays on UK infrastructure. No overseas transfers, no surprises.
TLS in transit, AES at rest. Your conversations and customer data are locked down.
AI replies are fast enough that visitors don't even notice it's not a human typing.
Never miss a conversation. The AI is always on, always ready, always learning.
Create your free account in 30 seconds. No credit card required. Paste one line of code and your website has intelligent live chat.
The stuff people actually ask before signing up — answered honestly.
Every minute without intelligent live chat is a potential customer walking away. Set up takes less time than reading this page did.
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